Welcome back to the blog! Todays post will be a little bit of a casual opinion piece about the joys and dangers of online troubleshooting, and the issues that can arise from getting piercing problem advice on the interwebs.
Who Do You Trust?
The main issue we see with online piercing problem troubleshooting, especially in public forums, is a lack of accountability and expertise. Having moderated and been an expert on various high-profile forums, I can see the same advice being touted by dozens of people who may not be professionals themselves. It can be difficult to tell if the person you are taking advice from is a qualified piercer, or a piercing enthusiast, or a fellow novice! When there is little to no consequences to the advice-giver, it can be easy for standards to slip and for bad advice to be given.
Anecdotal evidence is rife – ‘It worked for me’ is a pretty common thing to read! The problem with this is that sometimes people will heal a piercing in spite of their poor habits, not because of them. At Rogue, we work from evidence-based information to give the best possible advice.
If you are going to get advice online, the best place to do so is through the inbox of a professional piercer who you trust.
A Picture is Worth About 10 Words
A common question that we get, and also see online on forums, is ‘Here’s a picture of my piercing – What is wrong with it?’ This is a difficult question to answer…
Although a photo can be incredibly valuable, it rarely gives us all the information that we need in order to find the cause of your irritation and solve it with you. The best way to troubleshoot a piercing is in-person, where we can look at the piercing as a three-dimensional object and take information from all angles. A single picture will rarely show a poor angle, or a build-up of crusties that is causing issues, or a snag or knock.
When online troubleshooting, it can be easy to be lead down one route when in fact there might be two or three issues that all need to be resolved before the piercing will heal.
Personal Issues and Impersonal Advice
In my opinion, the biggest issue with online troubleshooting forums is that the advice is very rarely tailored to the individual, and doesn’t take into account your lifestyle and piercing problems. Having worked on public forums, the advice that is given (no matter what the true problem is) is: ‘Change it to Titanium, and clean it with sterile saline!’
Although this is generally good advice, the issues arise when the advisor is not a piercer, is given limited information, and can only work from a very limited knowledge base.
When advice is not coming from a piercer, it can be tricky to navigate piercing problem troubleshooting. A lack of professional experience means that non-piercers cannot digest and make the information that they learn their own. It can be quite common for the piercers at Rogue and myself to read comments, and be able to tell exactly which one of our blogs the advisor has recently read and is currently regurgitating!
When you book in with an experienced piercer for an in-person consultation and troubleshooting session, we work holistically. We look at everything that could be impacting your piercing and give you personalised advice that is aimed at you. And yes, sometimes that means changing your jewellery to Titanium and cleaning it with sterile saline! However there is a lot more to troubleshooting than just that.
Benefits of Online Troubleshooting
It’s not all bad news! During the pandemic, a lot of quality studios had to move to online-only troubleshooting for their clients as they could not be open to work in person. This included Rogue! We spent many, many (many) months working via email and Instagram to help our clients. This means that there are many good piercers like ourselves that can give good advice from photos and descriptions. That being said, the best way to work through problems with piercings is still to book in with ourselves to be assessed in person.
Online troubleshooting can be handy if your piercer is closed for the weekend, or is otherwise unable to respond to your messages. As a short-term stand-in, online advice can help, but should always be backed up with a trip to your piercer!
Our staff are highly trained and super experienced, which means that you can trust us to give you the best possible result from your appointment. You can see in the photo above a moment captured during my recent Wound Healing class at the UKAPP Annual Conference, where I teach piercers about the science behind wound healing and troubleshooting!
If you have any questions, don’t hesitate to get in touch!
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